Answer Plus is an equal opportunity employer and enforces a drug-free work environment.
This test script allows us to evaluate how your telephone voice. We will listen to your recording and evaluate your grammar, your manner of speaking and your phone personality. We are listening for professionalism and for that "smile in your voice".
We suggest that you practice reading the script to yourself a few times, both silently and aloud, before calling to record. This will help you to become familiar with the content of the test script. When you are prepared for your telephone audition please follow steps below:
- Call 702-380-1803
- Leave your name and telephone number FIRST and then read the complete test script:
How well do you communicate over the telephone? It’s not just how you say something or what questions you might ask. If you are in the front line of communication then it is vital that you have a positive attitude because it is clearly reflected in your voice. Not only will a positive approach make you feel good it will also get a positive response from others.
Many people believe that communicating effectively is merely a matter of finding and using the right magic words. They believe that if they use certain words in just the right order, they'll get the results they need. We must remember it’s not what we ask, but how we ask it.
Unfortunately, these people may be wasting their precious time. Scientific research tells us that attempting to persuade by words alone can be as futile as trying to chop down a tree with a spoon.
In a study at UCLA, researchers found that in face-to-face encounters the actual words we use account for a mere 7% of the way we are perceived. We get most of the message, about 55% from facial expressions and body language. The remaining 38% comes from the quality of the speaker’s voice: pitch, tone, and inflection.
The implications of this are shocking. If anything about your voice is flat or distracting, annoying, or boring, you could be reducing your effectiveness by 38%! Effective telephone communication is the primary skill needed to succeed at Answer Plus.
BEST COMPANY TO WORK FOR
Nevada Business Magazine July 2009
